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This documentation page provides an overview of message statuses across various communication channels, including SMS, RCS (Rich Communication Services), and others. It outlines the different statuses such as Sent, Delivered, Read, Failed, Draft, and Archived, along with brief descriptions for each. Use this resource to understand the status indicators and their meanings in the context of different messaging platforms.

Message Statuses

ChannelStatusDescription
SMS (Short Message Service)PENDINGThe message is waiting to be sent.
DELIVEREDThe message has been successfully delivered to the recipient.
SENTThe message has been sent to the carrier for delivery.
FAILEDThe message failed to be delivered to the recipient.
REJECTEDThe message was rejected by the carrier and not sent.
DNDThe recipient has activated the Do Not Disturb (DND) service and the message cannot be delivered.
ACCEPTEDThe message has been accepted by the carrier for delivery.
DUPLICATEThe message has already been sent to the recipient previously.
INVALIDNUMBERThe recipient's phone number is invalid and the message cannot be delivered.
QUEUEDThe message has been added to the queue and will be sent soon.
FAILEDTOQUEUEThe message failed to be added to the queue and will not be sent.
PARTIALLYSENTThe message was only partially delivered to the recipient.
FAILEDTOSENDThe message failed to be sent to the carrier for delivery.
INTERNALERRORAn internal error occurred and the message could not be sent.
PARTIALDELIVEREDThe message was partially delivered to the recipient.
NOTDELIVEREDThe message could not be delivered to the recipient.
EXPIREDThe message has expired and cannot be delivered.
UNDELIVEREDThe message could not be delivered to the recipient.
RCS (Rich Communication Services)PENDINGThe message is waiting to be sent.
DELIVEREDThe message has been successfully delivered to the recipient.
SENTThe message has been sent to the carrier for delivery.
FAILEDThe message failed to be delivered to the recipient.
REJECTEDThe message was rejected by the carrier and not sent.
DNDThe recipient has activated the Do Not Disturb (DND) service and the message cannot be delivered.
ACCEPTEDThe message has been accepted by the carrier for delivery.
DUPLICATEThe message has already been sent to the recipient previously.
INVALIDNUMBERThe recipient's phone number is invalid and the message cannot be delivered.
QUEUEDThe message has been added to the queue and will be sent soon.
FAILEDTOQUEUEThe message failed to be added to the queue and will not be sent.
PARTIALLYSENTThe message was only partially delivered to the recipient.
FAILEDTOSENDThe message failed to be sent to the carrier for delivery.
INTERNALERRORAn internal error occurred and the message could not be sent.
PARTIALDELIVEREDThe message was partially delivered to the recipient.
NOTDELIVEREDThe message could not be delivered to the recipient.
EXPIREDThe message has expired and cannot be delivered.
UNDELIVEREDThe message could not be delivered to the recipient.
READThe message was opened by the recipient
REPLYSee engagement actions;

"action": { "type": "REPLY", "description": "https://tracksend.co/ replied your message" }
WhatsappPENDINGThe message is waiting to be sent.
DELIVEREDThe message has been successfully delivered to the recipient.
SENTThe message has been sent to the carrier for delivery.
FAILEDThe message failed to be delivered to the recipient.
UNDELIVEREDThe message could not be delivered to the recipient.
READThe message was opened by the recipient.